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Error when trying to complete initial configuration

RichardHill

Hi all,

I'm having a right pain setting up XGFW home addition. I'd configured UTM before and it was really nice and easy by comparison.

I've finally got the part where I have to activate my license and I'm having real issues. I've tried activating it from my old license file for UTM and entering two serial numbers that I've sent requests for; the first didn't work so I thought I'd try it again. Unfortunately this still hasn't worked. The only error message I keep receiving is:


"Provider not operational. Please contact support."

But support aren't open now, so I thought I'd give you guys a shout and see if I'm doing anything wrong.

I have configured the "Basic Setup" section but still no luck.

Any ideas?



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  • 0 in reply to rfcat_vk

    Hello,

    don't focus on this "upgrade" or anything related to the UTM9.

    What RichardHill is saying is that both activation methods are not working anymore since yesterday, giving the error message in the initial post.

    I had the same issue yesterday and it's still not working now.

     

    Regards,

     

    Fabian

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