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Error when trying to complete initial configuration

RichardHill

Hi all,

I'm having a right pain setting up XGFW home addition. I'd configured UTM before and it was really nice and easy by comparison.

I've finally got the part where I have to activate my license and I'm having real issues. I've tried activating it from my old license file for UTM and entering two serial numbers that I've sent requests for; the first didn't work so I thought I'd try it again. Unfortunately this still hasn't worked. The only error message I keep receiving is:


"Provider not operational. Please contact support."

But support aren't open now, so I thought I'd give you guys a shout and see if I'm doing anything wrong.

I have configured the "Basic Setup" section but still no luck.

Any ideas?



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  • 0

    Richard,

    UTM and XG use different license activation code. Make sure to type your XG activation code (you can retrieve it from your Sophos Account Homepage, under Network devices).

    You can type the code from console or using a browser.

    Make sure the computer you are using and XG are able to reach internet, otherwise activation will fail.

    Regards

  • 0 in reply to lferrara

    Thanks Luk,

    The two options I have available are:

    1. Installing Sophos Firewall (Virtual or Software)
    2. Upgrading from UTM 9 (Virtual or Software) to Sophos Firewall

    I chose the second one because that's basically what I was doing however when that didn't work, I chose the first one with the Serial Number sent when I registered for XG Firewall Home Edition.

    Unfortunately, none of them have worked.

     

    Rich

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  • 0 in reply to lferrara

    Thanks Luk,

    The two options I have available are:

    1. Installing Sophos Firewall (Virtual or Software)
    2. Upgrading from UTM 9 (Virtual or Software) to Sophos Firewall

    I chose the second one because that's basically what I was doing however when that didn't work, I chose the first one with the Serial Number sent when I registered for XG Firewall Home Edition.

    Unfortunately, none of them have worked.

     

    Rich

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