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Is it normal for the built-in RADIUS to test to work but not work authenticate users in practice?

I'd like to let our users use their QNAP NAS credentials to authenticate against the firewall VPN.  I have RADIUS running on the NAS and added as an authentication method.  The self-test in the RADIUS server setup on the firewall works OK but I can't get a VPN connection.  I think this is because the RADIUS server doesn't support MS-CHAP2, but then why does the test work when setting it up?



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