Sorry: this serial number is not valid.
Error ID: XG-00101
Tracking ID: ca97ba3e-6f59-4285-95a5-62123836aeee: please make a note of this.
Please check your details and try again. If this still does not work, refer to our Knowledgebase article: sophos.com/kb/122496.
Hi Kamlesh,
The Error ID means that you have entered incorrect information. If that is not the actual problem and if your issue still persists, complete the form in Sophos Support - Technical Support, listing the error code, the serial number of the device, and information on what you were trying to do.
Cheers-
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Hi Kamlesh,
The Error ID means that you have entered incorrect information. If that is not the actual problem and if your issue still persists, complete the form in Sophos Support - Technical Support, listing the error code, the serial number of the device, and information on what you were trying to do.
Cheers-
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.