Can't register firewall

Question

I've installed the XG Home edition firewall, but can't get past the registration screen. When I click the Login button the page refreshes and nothing else happens. A similar thing happens if I try to login to the sophos.com website. After I enter my credentials and hit enter I get the sophos logo and a spinning wheel but that's it. Is there something wrong with the site or is it just my account?

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Tim Bell5 · Answer

I've been meaning to update this but haven't had a chance. I ended up having to create a new account and then re-installing sophos. For some reason the forums is the only place that allows me to log in with this account. When trying to login to the main site of sophos.com I get the logo and a spinning wheel. I did let it continue to try for several minutes and it did eventually time out and give an unhandled exception error. I didn't make note of the error because at that point I knew it was my account that was the issue and not the firewall itself.