XG didn't generate any log & report (V15)

Question

Dear All, 
 Our Customer's XG (V15) can't generate any log & report. 
 It stopped at 5/9, and no any further log generated...

We have checked all the log's option, but it stopped at 5/9...

For some reasons, we can't reboot the XG. 
 Anyone know how to resolve the issue? 
 Thanks. 
 Shunze

lferrara · Answer

Shuze, 
 try to regenerate the reports using the CLI and wait for 2/3 hours and see if logs are back. 
 Option 5 and then 4 (flush device reports) 
 Let us know. 
 Thanks

lferrara · Answer

Shunze, 
 your customer is even using an outdate XG Firmware so an unpdate is a must. 
 Reboot should be planned during not-working time and it requires only few minutes of downtime. 
 Regards