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Both HA devices failed to boot

jamesharper

We just had an issue this morning where after a power failure, both HA devices failed to boot. Both reported that no boot device was found. After power cycling both devices 3 or 4 times they both booted successfully and are now working normally.

These are both SG210's running the latest XG 16 version. One of them required a re-image recently after it started reporting corrupt configuration but as far as I can tell they have been otherwise reliable.

I really need some confidence that these are going to boot correctly next time they get rebooted. Should I RA them both or is there a known fix?



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  • 0

    Hi jamesharper,

    It would seem some serious issue, just in case I would advise you to connect both XG to UPS to protect the device from being corrupted.

  • 0 in reply to Aditya Patel

    We have two UPS's which go into an Auto Transfer Switch which switches inputs if one fails so that the output has power even if one UPS fails.

    A circuit breaker tripped last night and for some reason the Auto Transfer Switch failed also.

    But none of that is relevant - the issue is that both Sophos 210's failed two boot until I power cycled them several times. Neither could find the boot device. Nothing was corrupted - after being power cycled a few times they booted just fine.

    It's the failure to boot that I wanted to discuss - is there a known issue here? We've had a spectacular failure rate with the SG210's - everything from Dead On Arrival to memory corruption - but I've not seen this failure mode before.

    James

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  • 0 in reply to Aditya Patel

    We have two UPS's which go into an Auto Transfer Switch which switches inputs if one fails so that the output has power even if one UPS fails.

    A circuit breaker tripped last night and for some reason the Auto Transfer Switch failed also.

    But none of that is relevant - the issue is that both Sophos 210's failed two boot until I power cycled them several times. Neither could find the boot device. Nothing was corrupted - after being power cycled a few times they booted just fine.

    It's the failure to boot that I wanted to discuss - is there a known issue here? We've had a spectacular failure rate with the SG210's - everything from Dead On Arrival to memory corruption - but I've not seen this failure mode before.

    James

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