A month ago I updated the license of a VM XG, and since then it is not possible to have the correct expiration date, despite the various attempts to synchronize. I have already contacted Italian assistance, and from the logs I sent there are no communication problems. I also have the heartbeat service that does not connect, I have the same case described here: https://community.sophos.com/products/xg-firewall/f/initial-setup/91066/advanced-threat-security-heartbeat-register-fails
I opened a ticket (#7163297) but still not working ...
Thanks for any help !
This thread was automatically locked due to age.