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Advanced Threat / Security Heartbeat / Register / FAILS!

GNM

Hi to all, new user here.

 I am trying to register Sophos Firewall with Cloud and I get the following message:

 First Try => Security Heartbeat update failure

Consecutive Tries => Temporary error while accessing Sophos Central, please try again

 FYI, No trials, but licensed Endpoint Advanced, Intercept X and Encryptin and XG230 with Network Protection, Web Protection, Email Protection, Webserver Protection, Sandstorm and Enhanced Support.

 Any help will be appreciated, thanks in advance.



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  • 0

    Hi GNM,

    Welcome to the Sophos Community.

    Before getting into further details, to use security heartbeat you need to register with your Sophos Cloud account. If you do not have an account you can create a new one here.

    Thanks

  • 0 in reply to sachingurung

    Hi sachinggurung

    I may confirm, a Sophos Cloud account is present and functional, that is I may log in, browse settings etc.

    Thanks in advance for your time!

  • 0 in reply to GNM

    Hi, same problem also in my case. Temporary error while accessing Sophos Central or Sophos Central indentity could not be verified

     
    I opened a ticket to sophos support.
     

    2017-04-27 21:49:17 INFO Protocol.pm[7492]:323 SFOS::HBtrust::Protocol::get_token - Connecting to UTM-PIC [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com/] get tokens and id

    2017-04-27 21:49:17 INFO Protocol.pm[7492]:174 SFOS::HBtrust::Protocol::request_utm - HTTP::Request - POST: utm-cloudstation-eu-central-1.prod.hydra.sophos.com/.../token

    2017-04-27 21:49:17 INFO Protocol.pm[7492]:218 SFOS::HBtrust::Protocol::request_utm - HTTP::Request - POST: send request

    2017-04-27 21:49:18 INFO Protocol.pm[7492]:248 SFOS::HBtrust::Protocol::_request_send - HTTP::Request - POST: returned with error

    2017-04-27 21:49:18 ERROR Tools.pm[7492]:301 SFOS::HBtrust::Tools::report_status - Temporary error while accessing Sophos Central or Sophos Central indentity could not be verified.

     

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  • 0 in reply to GNM

    Hi, same problem also in my case. Temporary error while accessing Sophos Central or Sophos Central indentity could not be verified

     
    I opened a ticket to sophos support.
     

    2017-04-27 21:49:17 INFO Protocol.pm[7492]:323 SFOS::HBtrust::Protocol::get_token - Connecting to UTM-PIC [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com/] get tokens and id

    2017-04-27 21:49:17 INFO Protocol.pm[7492]:174 SFOS::HBtrust::Protocol::request_utm - HTTP::Request - POST: utm-cloudstation-eu-central-1.prod.hydra.sophos.com/.../token

    2017-04-27 21:49:17 INFO Protocol.pm[7492]:218 SFOS::HBtrust::Protocol::request_utm - HTTP::Request - POST: send request

    2017-04-27 21:49:18 INFO Protocol.pm[7492]:248 SFOS::HBtrust::Protocol::_request_send - HTTP::Request - POST: returned with error

    2017-04-27 21:49:18 ERROR Tools.pm[7492]:301 SFOS::HBtrust::Tools::report_status - Temporary error while accessing Sophos Central or Sophos Central indentity could not be verified.

     

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