Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 13 replies
  • Answers 3 answers
  • Subscribers 30 subscribers
  • Views 33382 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Advanced Threat / Security Heartbeat / Register / FAILS!

GNM

Hi to all, new user here.

 I am trying to register Sophos Firewall with Cloud and I get the following message:

 First Try => Security Heartbeat update failure

Consecutive Tries => Temporary error while accessing Sophos Central, please try again

 FYI, No trials, but licensed Endpoint Advanced, Intercept X and Encryptin and XG230 with Network Protection, Web Protection, Email Protection, Webserver Protection, Sandstorm and Enhanced Support.

 Any help will be appreciated, thanks in advance.



This thread was automatically locked due to age.
Parents
  • 0

    Hi GNM, 

    Could you post the logs from Shell command, To access shell , you may need to access the XG via SSH and choose option 5-3

    # cat /log/hbtrust.log

    Post your Output.

    #cat /log/heartbeatd.log

    Post your Output.

    Make sure you Default Sophos Exceptions are not disabled under WEB > Exceptions .

Reply
  • 0

    Hi GNM, 

    Could you post the logs from Shell command, To access shell , you may need to access the XG via SSH and choose option 5-3

    # cat /log/hbtrust.log

    Post your Output.

    #cat /log/heartbeatd.log

    Post your Output.

    Make sure you Default Sophos Exceptions are not disabled under WEB > Exceptions .

Children
  • 0 in reply to Aditya Patel

    Hi Abitya

    Unfortunately the logs appear as non present, obviously I am doing something wrong here. (Under System Services / Log Settings, all options are checked)

    Below the output:

    Sophos Firewall                                                                                     
    ===============                                                                                     
    (C) Copyright 2000-2015 Sophos Limited and others. All rights reserved.                             
    Sophos is a registered trademark of Sophos Limited and Sophos Group.                                
    All other product and company names mentioned are trademarks or registered                          
    trademarks of their respective owners.                                                              
                                                                                                        
    For End User License Agreement - www.sophos.com/.../sophos-end-user-license-agreement
    .aspx                                                                                               
                                                                                                        
    NOTE: If not explicitly approved by Sophos support, any modifications                               
          done through this option will void your support.                                              
                                                                                                        
                                                                                                        
    XG230_WP01_SFOS 16.05.3 MR-3# cat/log/hbtrust.log                                                   
    /bin/sh: cat/log/hbtrust.log: not found                                                             
    XG230_WP01_SFOS 16.05.3 MR-3# cat/log/heartbeat.log                                                 
    /bin/sh: cat/log/heartbeat.log: not found                                                           
    XG230_WP01_SFOS 16.05.3 MR-3# ??                                                                    
    XG230_WP01_SFOS 16.05.3 MR-3#      

  • 0 in reply to GNM

    HI GNM, 

    Please add a space between Cat and /log/