portMGMT Unplugged after 16.05.03 MR-3

WajdiAyach,

check HA logs and if it does not help, break and build the cluster again.

Regards

Yep, my last resort, but first I'd like to find out the why... Let's see if any of the Sophos staff can shed some light on the issue... ;-) 

Hi WajdiAyach, 

I would need two things from your device ,

1. Snap Shot of the port with the connected ethernet cable connected to a system and Check if the LED is blinking or not. 

2. I would need Output of Syslog.log and dmesg 

Command in Shell Access 

cat /log/syslog.log

dmesg

Hi Aditya,

Support already did a connection this afternoon and rescued the files requested. Jaydeep (2 floors below you :-)) is working on the case if you'd like to follow-up. Tomorrow we'll continue since we're requesting access to the data center. I'm sending you the extraction in any case.

Thanks again!

Hi again,

Just to let you all know that the interface is up again after a reboot!

Thank you all for your help!

Hi WajdiAyach, 

According to the logs provided, we could not determine the issue. As your Device was in HA a reboot would be an issue . But Since you were ready for a Reboot, that was a recommended action to resolve your issue.  If you face the issue again , I would recommend enabling FSCHECK on your console.

The command to Enable|Disable|Status FSck Console> system fsck-on-nextboot on|off|show

Hi WajdiAyach, 

According to the logs provided, we could not determine the issue. As your Device was in HA a reboot would be an issue . But Since you were ready for a Reboot, that was a recommended action to resolve your issue.  If you face the issue again , I would recommend enabling FSCHECK on your console.

The command to Enable|Disable|Status FSck Console> system fsck-on-nextboot on|off|show