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Citrix disconnects after period of time.

I upgraded from pfsense to xg firewall. Since I am getting constant disconnects on citrix connections. Seems like some sort of idle timeout. Not sure the amount of time, but happens all the time.. This happens to several different sites I manage. Was wondering if anyone had any ideas for me? For test put back in pfsense back in place issue gone.

I am running a quad processor with 8Gb ram. Processor is about nil and memory is at 50%.

thanks in advance.

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0 lferrara over 8 years ago

Bill,

are you using HTTPS decrypt and scan on your Firewall rule?

IPS?

More info on your configuration are needed.

Thanks
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0 lferrara over 8 years ago

Bill,

are you using HTTPS decrypt and scan on your Firewall rule?

IPS?

More info on your configuration are needed.

Thanks
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0 Bill Gerth over 8 years ago in reply to lferrara

currently I am not running any services. Proxy, Scanning, or anything else.
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0 Ajay Madhvraj over 8 years ago in reply to lferrara

> We have multiple customers who are facing same issue, raised multiple TAC tickets but still issue persists. Heard about GES & CE team was working as well.

> Mostly with UDP protocols stability issue is there, CR OS or SF OS.

> Logs kept saying: timed out/RESET, which is not supposed to happen. Team was saying that remote server sends RESET packet (FYI: this only happens on CR & SF).

> Team always needs live logs, which we are providing continuously. I would expect we should be able to troubleshoot from historical logs as well.

> We have tried by applying DPI and bypassing DPI, removed all UTM profiles, kept rule on top.

> If any alternate solution is there let us know.
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0 Garry Pickett over 6 years ago in reply to Ajay Madhvraj

Did anyone manage to resolve this issue?
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