Ticket without answer since 30/03/2017

Question

Good morning everyone, 
 
 We have opened a ticket on Thursday 30/03/2017 and still had no answer. Im sure the SLA time has passed already. Can someone help me? Its getting critical! 
 The ID is #7156170, its about changing the e-mail registered on one appliance. 
 
 Thanks

Ashen1 · Answer

Hi, 
 
 with regards to this concern, i suggest you send a DM to sachingurung or Aditya Patel , they once helped me out following up my case. 
 
 these guys are connected to Sophos, I think they can help you out. 
 
 Regards, 
 
 Rap