Sending Logs to IView Server

Hi Navar ,

As per Luk , check the KB article. Also make sure your Iview server is up and running 24/7 . If you system is off for a day or two you would not retrieve the logs for that day . Also you may check the communication of the Iview and XG by checking on console.

console>tcpdump 'port 514

After working with support for almost two hours all of the settings on both the XG and the Iview look correct.

We found that there is a 2 hour lag between XG logs and Iview logs.

Also Iview will only show a detailed report.  The summary report is blank.

Also Iview under the Main Dashboard only shows "Blocked Traffic".  "Allowed Traffic" is blank and doesn't list the XG device.

HI ,

Could you please  DM me the case# so I may look into your case .

What does DM mean?

More weird stuff.

I can get summary and details web reports from the XG for past logging.

XG gives March reports but Iview doesn't.

How come the time stamps on the thread is off by about 3 to 4 hours?

It is off 6 hours.

HI Navar ,

You could send a private message with the case details DM is "Direct Message"..

HI Navar ,

You could send a private message with the case details DM is "Direct Message"..