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No access to Sophos WEB after Restore

Hello All

I face the problem that i have no Access to the Sophos WEB Portal to manage the firewall after restoring the configuration.

Some special roules that apply:

Backup from Sophos XG Virtual Appliance Home Edition.

Restore to Sophos XG215 physical Appliance. (with licence and sync)

The backup restore compatibility check says that this should be supported. With the following limitations:

The restore destination must have equal or more NICs. And the Version must be qual or higher.

The Virtual Appliance has 3 NICs, the HW got 8. The FW Version ist the latest on both.

After restoring the Backup the appliance makes a reboot and sends the Gateway up message via mail (WAN seems to be ok) (FW is not working -> no access from LAN to WAN.)

The LAN interface is issuing DHCP request. But the WEB is not accessible. Ping is not possible. (COM Console is working and showing the correct NIC settings on the LAN NIC).

How has got an idea how i can restore the settings?

Thanks for all tips.

Cheers Roger



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