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SFOS 16.05.2 MR2: constant reboots

IeM

Hi there,

Since last month I am having some issues after upgrading my Sophos XG firewall from SFOS 16.05.2 MR1 to the latest available firmware (SFOS 16.05.2 MR2). The firewall keeps rebooting after the migration. I had the idea that the cause was probably the configuration or the (automatically) downloaded firmware was possible corrupt. Upgraded the XG firewall using different ways (GUI, shell, firmware uploader via SFLoader) to the latest available firmware but having the same issue.

This morning installed a new virtual machine using the latest available installer (SW-SFOS_16.05.2_MR-2-160.iso; md5sum: 8d56fbb3898667bd54090cc5d4949c5b). Result was remarkable the same. After the initial setup (configuration of the interfaces and device activation) the firewall needs to reboot in order to complete the setup. After that I have the same symptoms: constant reboots.

Details of my XG firewall and virtual environment (as this can possible be helpful):

* Hypervisor (Proxmox version 4.4-12)
* Virtual Machine (software installation)
* Memory: 6 GiB
* 8 processors (2 sockets, 4 cores)

I want to check the log files for failure and isolate the issue that I am facing, but unable to mount successfully the hard disk of the virtual machine. Any suggestion about memory / hard drive failures; already tested that. Thank you.



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  • 0

    Hello, do you still have the same problems?, Have you heard anything in support of Sophos ?. I'm in the same situation. It turns out that I have an XG310 configured with a LAG (4 Sophos Interface) connected to 4 switch with a port of each dedicated to each interface forming a PortChannel (CH8). This has never failed and it turns out that since late May I have constant drops of Link Agregation on the switch (ch8). When I view the Sophos log it tells me that it has been restarted. Is something similar happening to you?, Thank

  • 0 in reply to Jose ManuelGonzalez

    Jose,

    I have a different much simpler setup (no LAG).

    SFOS is running on KVM (virtual environment) - not Sophos hardware.

    I never run it in production due to the reboots every 1-2 days. I just tried the new v17 beta - seems to be more stable with respect to my setup.

    Let's see.

    Dirk

  • 0 in reply to DSi
     
    Hi, I have answered in support that the reboots are due to the NTLM daemon. They say that in the MR7 version will be solved. To wait, thanks anyway for your interest, greetings

  • 0 in reply to DSi

    Hi guys,

    I'm running Sophos XG 17.0.2 MR-2 on Proxmox 5.1-35 and I noticed randomly reboot of the VM.

    Do you have some ideas on where in the log search for this behaviour?

     

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