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EndPoint on Windows Insider Previews

Dr. ECKEROTH

Hi.

I run XG 16.05.1 MR-1 and can't install EndPoint on Windows 10 Insiders clients.
Normal Windows 10 clients work likea charm.

I get this error when installing:

21-02-2017,16:53:51,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
21-02-2017,16:53:51,Information,Setup version 3.3.1.430,
21-02-2017,16:53:51,Information,Command line: c:\users\marti\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170221T155310Z,
21-02-2017,16:53:51,Information,Process security set successfully,
21-02-2017,16:53:51,Information,Setup program was run from C:\Users\marti\AppData\Local\Temp\sophos_bootstrap,
21-02-2017,16:53:51,Information,Checking system TMP paths.,
21-02-2017,16:53:51,Information,Checking TMP...,
21-02-2017,16:53:51,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
21-02-2017,16:53:51,Information,Tamper protection is not installed,
21-02-2017,16:53:51,Information,Sophos Endpoint Defense is not installed,
21-02-2017,16:53:51,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
21-02-2017,16:53:51,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Unexpected product state 2 for product with code {36333618-1CE1-4EF2-8FFD-7F17394891CE},
21-02-2017,16:53:54,Information,------------------ Found errors during installation: 114 ------------------,
21-02-2017,16:53:54,Information,------------------ Installation program finishing with code 114 ------------------,

Is there a workaround to this issue?



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  • 0

    Hi Dr. ECKEROTH, 

    Go to Run, and execute regedit to open registry. Follow the path 

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\816333631EC12FE4F8DFF771938419EC is the key causing the error. Please delete it and try again.

    Hope that helps.

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Solution don't work, get nearly same error:

    27-02-2017,17:55:28,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    27-02-2017,17:55:28,Information,Setup version 3.3.1.430,
    27-02-2017,17:55:28,Information,Command line: c:\users\marti\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170221T155310Z,
    27-02-2017,17:55:28,Information,Process security set successfully,
    27-02-2017,17:55:28,Information,Setup program was run from C:\Users\marti\AppData\Local\Temp\sophos_bootstrap,
    27-02-2017,17:55:28,Information,Checking system TMP paths.,
    27-02-2017,17:55:28,Information,Checking TMP...,
    27-02-2017,17:55:28,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
    27-02-2017,17:55:28,Information,Tamper protection is not installed,
    27-02-2017,17:55:28,Information,Sophos Endpoint Defense is not installed,
    27-02-2017,17:55:28,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
    27-02-2017,17:55:28,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Unexpected product state 2 for product with code {BCF53039-A7FC-4C79-A3E3-437AE28FD918},
    27-02-2017,17:55:29,Information,------------------ Found errors during installation: 114 ------------------,
    27-02-2017,17:55:29,Information,------------------ Installation program finishing with code 114 ------------------,

Reply
  • 0 in reply to sachingurung

    Solution don't work, get nearly same error:

    27-02-2017,17:55:28,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    27-02-2017,17:55:28,Information,Setup version 3.3.1.430,
    27-02-2017,17:55:28,Information,Command line: c:\users\marti\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170221T155310Z,
    27-02-2017,17:55:28,Information,Process security set successfully,
    27-02-2017,17:55:28,Information,Setup program was run from C:\Users\marti\AppData\Local\Temp\sophos_bootstrap,
    27-02-2017,17:55:28,Information,Checking system TMP paths.,
    27-02-2017,17:55:28,Information,Checking TMP...,
    27-02-2017,17:55:28,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
    27-02-2017,17:55:28,Information,Tamper protection is not installed,
    27-02-2017,17:55:28,Information,Sophos Endpoint Defense is not installed,
    27-02-2017,17:55:28,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
    27-02-2017,17:55:28,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Unexpected product state 2 for product with code {BCF53039-A7FC-4C79-A3E3-437AE28FD918},
    27-02-2017,17:55:29,Information,------------------ Found errors during installation: 114 ------------------,
    27-02-2017,17:55:29,Information,------------------ Installation program finishing with code 114 ------------------,

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