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User login through SSO client constant login and off in 16.05.1 MR-1

I use the Sophos Single Sign-On Client (SSO) the first one in Client downloads page.

The thing happens at morning as i notice my internet connection in my desktop lost constantly, then i check the xg find there is high cpu usage with little traffic. Using top i find a "worker" process constantly running 100% (suppose it's single threaded), and "access_server" "login_user" "logout_user" apear time to time with high cpu usage. This brings me the the authentication log where i find the logs below, which is apearantly unnormal.

2017-02-13 14:33:59
Firewall Authentication
SUCCESSFUL
user@domain.local
10.18.100.146
SSO
N/A
User user@domain.local was logged out of firewall
17703
Open PCAP
2017-02-13 14:33:59
Firewall Authentication
SUCCESSFUL
user@domain.local
10.18.100.146
SSO
AD
User user@domain.local of group sys-admin logged in successfully to Firewall through AD authentication mechanism from 10.18.100.146
17701
Open PCAP
2017-02-13 14:34:00
Firewall Authentication
SUCCESSFUL
user@domain.local
10.18.100.146
SSO
N/A
User user@domain.local was logged out of firewall
17703
Open PCAP
2017-02-13 14:34:00
Firewall Authentication
SUCCESSFUL
user@domain.local
10.18.100.146
SSO
AD
User user@domain.local of group sys-admin logged in successfully to Firewall through AD authentication mechanism from 10.18.100.146
17701
Open PCAP

 

I manually stop all of the SSO Client and CPU instantly went back to normal (mostly idle).

So far i have tried reboot every thing around it and itself. I also have tried to restore a know good config backup a month ago. Rollback to the 16.01.3 MR-2. All of them didn't solve the problem.

=====edited======

unrelated

Find some thing strange, /log/syslog.log shows /bin/login is constantly restarted in a one sec interval

Feb 14 03:08:02 (none) daemon.info init: process '/bin/login' (pid 9706) exited. Scheduling for restart.
Feb 14 03:08:02 (none) daemon.info init: starting pid 9707, tty '/dev/ttyS0': '/bin/login'
Feb 14 03:08:03 (none) daemon.info init: process '/bin/login' (pid 9707) exited. Scheduling for restart.
Feb 14 03:08:03 (none) daemon.info init: starting pid 9708, tty '/dev/ttyS0': '/bin/login'



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Parents Reply Children
  • Hi Biser,

    I am following up with the case owner, I will keep you posted through DM. 

    Thanks

  • Hi,

     

    Hello, Same problem. Any solution?

     

    ERROR Mar 23 17:58:07 [1997179264]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:07 [1984944960]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:08 [1997179264]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:08 [1997179264]: handle_internal_logout_req: SQLITE_REQ_GETLIVEUSER query failed
    ERROR Mar 23 17:58:08 [1997179264]: do_authorization_phase2: Can't Logout User from IP: '172.16.0.108'
    ERROR Mar 23 17:58:08 [1984944960]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:08 [1997179264]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:09 [1984944960]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:09 [1997179264]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:10 [1997179264]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:10 [1984944960]: config_resolve_bwid: BW Policy 0 not found
    ERROR Mar 23 17:58:11 [1984944960]: config_resolve_bwid: BW Policy 0 not found

    CPU 100%

    720 20 0 29108 18m 2844 R 48.1 1.0 9:04.38 login_user