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emails get stucked in mail spool and no warning

JoseCasanova

Hello everybody,

 

I have a problem with the XG mail Spool. I'm running XG 125w under firmware: SFOS 16.05.0 GA in MTA mode. The Sophos XG is filtering SMTP inbound and outbound.

Sometimes I check the mail spool, and every once in a while, I can see some emails with "failed" status. So we have 2 problems:

1. Those "failed" to delivery mails come from our email server to the outside, and they are valid emails accounts with no problems (we checked). So they're getting stuck without any reason we can diagnose. It happened even when an email has 10 receiver addresses, 6 of them where delivered and 4 where not (all of them, valid email addresses). 

2. The sender doesn't receive any alerts that it's emails aren't being delivered, and this is the worst part, because we aren't checking the mail spool 24/7. 

Do you have any workaround this issue?

 

Regards,

 

Jose



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  • 0 in reply to B.R.O.

    Thanks for your answer B.R.O.

    however, this case is different. I'm using MTA, everything is "working". But sometimes, some emails get stuck on mail spool. I've checked those emails in mxtoolbox and other mail chekers. Does accounts are just fine, but Sophos XG failed to deliver the email. And I figure this out by enter in the "Mail Spool" tab of email section of Sophos XG (firmware 16.05).

    So I need an alert that tells the sender "Your email wasn't delivered", and a reason of this emails getting "failed" in the mail spool.

    Thanks again for all your help.

    Regards,

     

    Jose

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