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Duplicate Entry Not Allowed Error

Blue Tree Technology

Has anyone seen this error?



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  • 0 in reply to RaviPatel

    Hi RaviPatel

    Pls view the attach file for output => just 1 device at this time stuck at duplicate status.

    I have another issue with SFM when add device to SFM:

    - The column Sync & Conn is grey and notice is "Incompatible" and have the log event like below:

    => the issue I can add device to SFM but cannot sync, I have try with 2 HA pair device and have the same error.

    => the version of SophosXG is SFOS 17.0.8-MR8

     

    1234.SFM-output.txt

  • 0 in reply to Gecko

    Hi Gecko,

    Issue still there in SFM v17.0 GA release.

    Issue will be fixed in SFM v17.1 GA version. 

    PM (message) me the output of below  db queries from advanse shell of SFM.

    1. Connect the DB using below command

    psql -U nobody -d ccc -p 5433

    2. Run the below command and provide output of below queries. 

    select * from tblappliance;

    select * from act1.tblcccuserappliancemapping ;

    Please also provide the serial number for which you are getting  "Duplicate Entry Not Allowed Error" error.

    Ravi

  • 0 in reply to RaviPatel

    I'm having a similar problem, any idea on when SFM17.1 GA will be released?

  • 0

    I have the same issue. Do you have any update?