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Email through 16.01.2

Ryan Williams

Hi There

Need some assistance with email logs and troubleshooting reasons why emails are failing to get through.

This is an example of a bounce back for a mail one of our user gets when replying to an email.

From: mailer-daemon@ [mailto:mailer-daemon@

Sent: Monday, 30 January 2017 1:08 PM

To: User

Subject: Delivery Failure Notification

 

Sophos Firewall was unable to send the following mail:

----------------------

From: User

MessageID: @exchange

Sent on: 2017-01-30 13:06:30

 

Mail delivery to following recipients failed:

 

 

----------------------(No recipients??)

 

Now the mail logs just say Bounced with a To and From field.

When I try sending to the user it goes straight to the queue and says failed. No other information. I dont even know where to start, if its our side or theirs.

 

How do I find out why?

(really disliking the Sophos XG)



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  • 0

    Ryan,

    you can find further log information under /va/tslog/awarrenmta.log (if XG is acting as MTA mode). You can access the advanced shell from console > option 5 > option 3.

    Also you can enable mta debugging by issing the following command:

    service awarrenmta:debug -dsnosync

    Again to stop debugging.

    Let us know.

    Regards

Reply
  • 0

    Ryan,

    you can find further log information under /va/tslog/awarrenmta.log (if XG is acting as MTA mode). You can access the advanced shell from console > option 5 > option 3.

    Also you can enable mta debugging by issing the following command:

    service awarrenmta:debug -dsnosync

    Again to stop debugging.

    Let us know.

    Regards

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