Firewall not passing data

Hi,

Check 3 points.

1. Does your firewall rule gave Masquerading defined?

2. Is your WAN gateway green inside the WAN link manager?

3. Proper DNS settings.

Finally, show me drop packet capture logs and what error message do you get while surfing.

Thanks

Hi,

Check 3 points.

1. Does your firewall rule gave Masquerading defined?

2. Is your WAN gateway green inside the WAN link manager?

3. Proper DNS settings.

Finally, show me drop packet capture logs and what error message do you get while surfing.

Thanks

My firewall does not have Masquerading defined.

WAN interface is green inside the WAN Link Manager

DNS is pointed at my ISP's DNS servers.

I will gather a drop packet capture log and post it this evening.

I have the default MASQ policy in place, unaltered.  I cannot find a way to save the packet capture.  I have moved the XG to a different, dedicated machine (no VM) with two network interfaces.  When I completed the installation, but before I logged into the Web Interface, I had Internet access.  After first logging in to the Web Interface and after registering and synchronizing licenses, but before starting the config wizard, I still had Internet.  Once I started the config wizard, accepting defaults on everything, I lost connection.  I went in through the console, reset to factory defaults and still no Internet.

Doug,

can you share a screenshot of your firewall rule?

Is the XG able to surf on internet?

Thanks

I can ping, traceroute, and lookup up from Port 2 - WAN, but not from Port 1- LAN.  Here are screenshots of the two rules, the second was automatic in the initial config.

Doug,

Remove the "match know users " and you will be able to surf.

With that checkbox enabled, you have to authenticate in some way otherwise firewall will deny unknown users.

Regards

That did the trick, for the most part.  I can get to a number of websites, but none of my news sites and some others, as well.  I get a 500 error and a message that the website isn't working properly.  I have  web filtering and IPS shut off for testing purposes.  Thanks for your help!