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Problem on default rule

Dear All,

I have a problem with one rule present on the firewall of my customer.

After the update to the last release of the firmware the name of the rule with id: 1 (rule created with the Wizard procedure) became "null" and now it's impossible to modify/delete the rule.

Editing the rule, the field "name" is blank, if i fill it with some value and try to save the data I have no response from the page.

There is way to rename/delete/modify that rule without reset the appliance?

Thanks in advance

Best regards

Andrea

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0 Antonio Lopez over 8 years ago

the same error.

Could you solve it?

thanks
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0 lferrara over 8 years ago in reply to Antonio Lopez

Antonio,

What version are you using?

You can try to rebuild report engine using console commands - flush device reports under device management.
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0 Antonio Lopez over 8 years ago in reply to lferrara

SFVH (SFOS 16.05.0 GA)

I created a rule for users and I limit the connection time this rule I put it in the first place and has no effect neither time nor web content. Can access the entire internet.
any ideas?

only see the ips no user conected? its normaly? my user its asociated a MAC address

they are two user with mac list, user1 and user 2 group clhildren

its not posible edit and delete the default rule?

finish flush device reports, and now?
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0 lferrara over 8 years ago in reply to Antonio Lopez

Antonio if flushing the report did not work, you can always reset to factory default using the console.

Strange that your configuration does not work!

I am not sure if there is a bug on firewall rules using MAC address. Can you try to create local users on XG and use one of them throug captive portal?

Create a user rule that matches and let us know.
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0 lferrara over 8 years ago in reply to Antonio Lopez

Antonio if flushing the report did not work, you can always reset to factory default using the console.

Strange that your configuration does not work!

I am not sure if there is a bug on firewall rules using MAC address. Can you try to create local users on XG and use one of them throug captive portal?

Create a user rule that matches and let us know.
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0 Antonio Lopez over 8 years ago in reply to lferrara

ok

how to active a captive portal?

and how to edit a default rule?

thanks for help
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0 lferrara over 8 years ago in reply to Antonio Lopez

Antonio,

Do not edit the default rule but create a new one on top.

On community and Sophos website you can find how to enable captive portal.

Regards
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0 Antonio Lopez over 8 years ago in reply to lferrara

ok

and desactived the default rule? it posible?

thanks
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0 lferrara over 8 years ago in reply to Antonio Lopez

Antonio,

You should not! Every firewall has a default rule deny any any. On XG you can disable only logging but you will not see traffic blocked.
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