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my XG 125 got hang too many times

KhaledMaged

XG 125 got hang too many times, what happened is the followings: 

1- can't access it by the web or by telnet, it asks for username and password then after entering both nothing happened. 

2- users can access the internet without any issue for firewall policy working fine

3- all VPN site to site down  

4- users can't log in from outside using any kind of VPN, (open VPN or SSL or IPSec ) 

5- I can log in by SSH by restarting option not happened.

6- the only way to fix, by hard restart



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  • 0

    Hi Khaled,

    That is a high priority issue which should be consulted immediately with your Sophos Partner. Raise a support case or get the issues investigated via partner. The reason behind this is we can help you virtually  one question per thread but, in your case, the criticality seems high and need a direct communication and a private session.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    HI KhaledMaged, 

    It would seem wise to contact customer service for us to take a look at your device via remote , We would advise you to coordinate with a partner and arrange a console connection to your local PC . 

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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