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web filtering service problem

StefanoColombo

We have an issue with web filtering service on XG .

All of a sudden , actually most probably starting from January 4th , the web filtering service does not work anymore .

Users can access any site , including the one that should not be allowed to them , and also the last logged entry is 4th January

We tried to restart the web filter service but nothing changed

 

What can be the issue , and how can we solve it ?

Do we have to reboot the firewall itself ?

thanks



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  • 0

    There was a problem with a bad update in IPS definition that caused the categorization to stop working. Please refer to this KB to get it working again https://community.sophos.com/kb/en-us/125754 

  • 0 in reply to Billybob

    Unfortunately that's not my problem , the versions mentioned on the article are already installed

    Firmware Version:               SFOS 16.01.2
    Firmware Build:                 222
    Firmware Loader version:        0x00000005
    HW version:                     WP01
    Config DB version:              15.135
    Signature DB version:           15.135
    Report DB version:              15.135
    Webcat Signature version:       0.0.1.67
    Web Proxy version:              HTTP-Proxy.0bdec1804
    SMTP Proxy version:             1.0.6.4
    POP/IMAP Proxy version:         1.0.0.3.4
    Logging Daemon version:         0.0.0.17
    AP Firmware:                    6.0.001
    ATP:                            1.0.0120
    Avira AV:                       1.0.17692
    Authentication Clients:         1.0.0003
    IPS and Application signatures: 3.13.17
    RED Firmware:                   2.0.005
    Sophos AV:                      1.0.10368
    SSLVPN Clients:                 1.0.005
    WAF:                            1.0.0006
    Hot Fix version:                1
     
     
  • 0 in reply to StefanoColombo

    What does your webfiltering log show? Is everything categorized as NONE?

    Go to console option 5 > 3 and type

    service WINGC:restart -ds nosync 

    and see if it starts working. You may have to reboot the firewall if this doesn't work. But mainly I am interested in the classification in the webfiltering logs.

     

    P.S. Sorry, I just noticed you said your logging has stopped working. Double check to make sure that the firewall rule has logging enabled and you can try restarting logging by going to console option 5 > 3 and starting logging.

    service garner:restart -ds nosync 

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  • 0 in reply to StefanoColombo

    What does your webfiltering log show? Is everything categorized as NONE?

    Go to console option 5 > 3 and type

    service WINGC:restart -ds nosync 

    and see if it starts working. You may have to reboot the firewall if this doesn't work. But mainly I am interested in the classification in the webfiltering logs.

     

    P.S. Sorry, I just noticed you said your logging has stopped working. Double check to make sure that the firewall rule has logging enabled and you can try restarting logging by going to console option 5 > 3 and starting logging.

    service garner:restart -ds nosync 

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