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web filtering service problem

StefanoColombo

We have an issue with web filtering service on XG .

All of a sudden , actually most probably starting from January 4th , the web filtering service does not work anymore .

Users can access any site , including the one that should not be allowed to them , and also the last logged entry is 4th January

We tried to restart the web filter service but nothing changed

 

What can be the issue , and how can we solve it ?

Do we have to reboot the firewall itself ?

thanks



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  • +1

    Hi Stefano,

    Check #1 in my guide here. Check which FW-rule forwards the traffic and see if the filters are defined correctly.

    If that doesn't resolves the issue then manually update the pattern on XG and restart Web Proxy from administration> Services.

    Hope that helps.

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  • +1

    Hi Stefano,

    Check #1 in my guide here. Check which FW-rule forwards the traffic and see if the filters are defined correctly.

    If that doesn't resolves the issue then manually update the pattern on XG and restart Web Proxy from administration> Services.

    Hope that helps.

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