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Pattern Update not working

Hello,

I am using a XG115w hardware with SFOS 16.05.0 RC-1 installed to it as a home version.

I have just set up my basic configuration and so far it seems to be working now.

During my setup phase I had several issues...One was that some webpages were working fine, others did not (HTTP 500 error).

I found out that others solved this problem by doing a pattern update.

So I did this as well and voilá all webpages worked as expected afterwards.

Then I wanted to test an old AP10 Rev2 because I (obviously too late :( ) found out that the integrated wireless function of the XG115w will not work if you are using the home version on it... During my tests I then noticed that the AP10 was not recognized by the firewall.

It received an IP via DHCP but in the logs it was stated "unknown AP model encountered: AP10 dropping.".

After further investigation I then found out that this might be related to an old firmware of the AP.

Thats why I then came back to the pattern updates.

I tried to install the updates again but all updates failed this time.

I have tried many different possibilites to solve this issue, firewall rules (including any any any for testing purposes), web protection settings, moving content...

None solved my issue.

Thats why I hope some of you here in the community might be able to help me.

Regards

Here some screenshots of my configuration:

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0 lferrara over 8 years ago

JoGnu,

did you try to reboot the appliance and repeat the pattern update?

I am using an AP 10 rev 2 too since v15 with no issue.

Make sure the pattern updates correctly. Also try to disable the wireless protection and re-enable it. Delete the AP if has been added previously.

Let us know!

Thanks
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0 JoGnu over 8 years ago in reply to lferrara

Hello Luk,

Thank you for the reply.

I have already rebooted the appliance without success.

I have also tried to disable wireless protection which did not solve the problem.

The AP has never been recorded it did only receive an IP via DHCP.

I wonder why the appliance seems to find updates but none can be downloaded.

It is not only the AP which is not being updated but it seems to be a general problem.

Thanks again for your help! :)

Regards

JoGnu
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0 lferrara over 8 years ago in reply to JoGnu

JoGnu,

Try to reinstall xg 16.01.2, update all the patterns and then update to 16.05.
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0 JoGnu over 8 years ago in reply to lferrara

Hi,

This might be some kind of "noob"-question but is it possible to upload the xg 16.01.2 firmware to the appliance, "activate" this version, do the pattern updates (if it works) and then "switch" back to 16.01.5 ? To me it looks like as if this was possible in the GUI.

I have started with 16.01.5 so 16.01.2 has never been installed...I do not really want to reinstall the whole appliance especially because I am not sure if I would need to do the whole activating thing again.

Thanks.
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0 lferrara over 8 years ago in reply to JoGnu

JoGnu,

the activation is required only the first time.

Did you try to move update folder to another name? There was an issue one year ago and moving folder was the key to make the patter working.

Have a look at this thread:

https://community.sophos.com/products/xg-firewall/f/sophos-xg-firewall-general-discussion/73626/avira-up2date-error-is-there-any-solution
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0 JoGnu over 8 years ago in reply to lferrara

Hi,

the following is what I have already tried without success:

"mv /content/u2d/pattern /content/u2d/pattern.org".

I think this is what you were aiming at.

So your next step would be to try to switch to version 16.01.2, update the patterns if possible and then update to 16.05.0?

Is this possible without a complete re-install?

Can I just upload the 16.01.2 firmware, boot from it (without loosing settings), update patterns and update to 16.05?

The next question would then be: Where can I get the 16.01.2 firmware for my home installation?

Regards
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0 lferrara over 8 years ago in reply to JoGnu
Try this steps:

backup the current configuration

format the appliance

install the 16.01.2

sync the license

do a standard configuration that allows the XG to update the patterns from internet

If everything is ok, upgrade to 16.05

apply the saved configuration

I am not sure if you can upload the 16.01.2 firmware and go back. XG allows you to rollback but you have started from 16.05.

Let us know.

Thanks
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0 JoGnu over 8 years ago in reply to lferrara

Hi,

Thanks for your quick response.

I guess before formatting I will try to upload the 16.01.2 firmware and rollback like described above...

This would be easier to accomplish than a complete re-install.

If this does not work out I will follow your steps.

Nevertheless I will first of all need the 16.01.2 firmware for my home version.

Is this the right one?:

(https://community.sophos.com/products/xg-firewall/b/xg-blog/posts/sfos-16-01-2-released --> Downloads -->

Software Install SW-SFOS_16.01.2.SFW-222.gpg ?

)
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0 lferrara over 8 years ago in reply to JoGnu

Let us know.

The right Package is the ISO. GPG are used for in-place upgrade.
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0 JoGnu over 8 years ago in reply to lferrara

I did not find the older version as an .ISO file. Sure that it is still possible to get it?

I did only find the following version as an ISO: https://community.sophos.com/products/xg-firewall/b/xg-blog/posts/sfos-16-01-0-released-1523397409

-->

SW-SFOS_16.01.1-202.iso

Also, please have a look at the following screenshot:

Is it normal that my version is not really active (yellow ball)?
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