Dear Sir ,
We are gig Arab Misr Insurance Group , we bought XG210 and we choose three years support as we assumed that we will receive professional services but unfortunately we get bad support
We open case number (bla bla bla) and we call you several times for more than 2 hours without solving our problem , we write this email to raise our bad impression from your team level of support , we lose money and time
To solve repeated issue device quarantine not working and we lose mails also in previous cases SOPHOS team didn’t return lost mails which is not acceptable we need to solve our problem as soon as you can
And we need to know how to raise claim against manufacture support to return device and return all our money back.
I’m waiting our account manager prompt reply.
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