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Web category allways identified as: none

wuzuge

Dear community,

 

since yesterday all visited web categories are specified as: none

So no web filter rule will hit anymore.

 

Thanks for any recommendations.



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  • +1 in reply to Ishwarsingh

    Happy you fixed it!

    I had another XG as VM and launched a WINGc service restart before restaring itself: the IPS pattern was updated but once I launched the service restart, nothing happened.

    Simply the shell did not return nothing (stack for 5 minutes). I had to press CTRL C and then a reboot from the shell helped.

    At the reboot, Web Filtering was working correctly.

    Merry Christmas to you all!

  • 0 in reply to prateek.singh

     

    I wish you and all the Sophos Staff a Merry Christmas!

    We hope that similar problem will not happen anymore because they provide disruption!

    The other day we were replying to that URL Filtering on XG is not working very good as UTM9 does. In fact they use different engine and this make the difference.

    On XG there are a bunch of website that are not classified as expected while on UTM9 the same site are correclty classified. You are using your own URL engine (nothing wrong) but make

    sure that is working and it is updating constantly and correctly otherwise all the XG admins will have trouble with their Chief because if a UTM is not correclty classifuing URL, Chief will notice

    rapidly.

    Here the other thread:

    https://community.sophos.com/products/xg-firewall/f/web-protection/77955/bad-url-categorization#pi2132219853=2

    What I have noticed, that UTM9 correcly stops all the ADS behind Youtube video from www.youtube.com while XG does not fetch all of them. Try on your own without Decrypt and Scan on both UTM9 and XG and see the difference.

    We are waiting for some nice "XG gifts" under the Christmas tree soon![:D]

    Have a nice Christmas!

  • 0 in reply to lferrara

    Hi Luk,

    the aim of the adblocking feature is to stop them being downloaded eg selected, so I think your comment about the XG needs to be edited.

    Merry Christmas and a Happy New to all concerned security types.

  • 0 in reply to rfcat_vk

    HI All, 

    We have encountered the issue on Friday 23rd evening , for SFOS only . We have provided a Hotfix for SFOS version as per the KB article 

    https://community.sophos.com/kb/en-us/125754

    Steps : Check on your XG if the Hotfix is applied. Hot Fix version is applicable for V15 and V16 as per the KB  article.

    Console>   system diagnostics show version-info

    Step 2: Restart the WINGc services on Shell .

    service WINGc:restart -ds nosync