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PPPoE not reconnecting on v16

Since the upgrade to v16, I have had several instances of the Sophos XG failing to reconnect PPPoE. I have to manually disconnect from the Network Interfaces page then manually connect from the same page. Needless to say when I am not at home, this is considerably harder to do.

I never had this issue with any previous firmware versions, so I'm guessing something changed for the worse in the PPPoE code for this release.

There shouldn't be any instance where the Sophos isn't doing all it can to get back online, it's the primary function after all. No point firewalling traffic if the internet link is down...

Anyone else seen any issues with PPPoE not reconnecting since v16?



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  • Hi,


    Good day!

     

    I suggest to upgrade your firmware to version 17 as I also encountered the same issue last 6 months. Upgrading the firmware will definitely fixed the problem.


    Warm Regards,

    Deo Angelo P. Lim | Technical Manager - Philippines

    Sophos Certified Architect | Sophos Certified Sales Consultant | Cyberoam Certified Network Security Professional

    ARMLINK COMPUTER CENTER

    M +63 917 720 2755

    E deo@armlinkccs.com

    Skype: deoangelo.lim

Reply
  • Hi,


    Good day!

     

    I suggest to upgrade your firmware to version 17 as I also encountered the same issue last 6 months. Upgrading the firmware will definitely fixed the problem.


    Warm Regards,

    Deo Angelo P. Lim | Technical Manager - Philippines

    Sophos Certified Architect | Sophos Certified Sales Consultant | Cyberoam Certified Network Security Professional

    ARMLINK COMPUTER CENTER

    M +63 917 720 2755

    E deo@armlinkccs.com

    Skype: deoangelo.lim

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