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How to report false positive as private user

Hello,

since two days, a high number of pictures hosted on my travel website (eants.de) are suddenly dropped by the IPS Rule lantowan_general - signature 1161108070 (Microsoft Windows Image File Handling Information Disclosure) running on a Sophos XG Firewall. I checked the server and the pictures for signs of an attack but cannot identify a modification of those pictures, so likely this is a false positive.

Although I might be able to switch off this specific signature on my own firewall, I am aware that Sophos XG Firewall installations globally suddenly render my website unusable.

I already submitted my website by the 'Submit a sample' section of the Sophos Support website, but I am unable to contact Technical Support being a private user.

Does anybody have advise on how to act in such a situation?

 

Kind regards,

Frank



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