SSL VPN Settings not changable

HI Jens, 

Could you conduct few steps . 

1) Use a browser private mode or remove all the history and cache details from your  system .

2) Conduct system reboot or you may reboot the VPN service  , go to console option 6 select option 2 and enter

3) Check of the user have SSL VPN policy applied . 

4)re-generate the certificate which the SSL VPN is using in the SSL VPN settings. 

Hi Aditya,

thanks for your reply. I tried the following:

1) Use a browser private mode or remove all the history and cache details from your  system.

- I tried different Browsers (IE, Chrome, Safari) on several devices - I edit the settings, press Apply, press OK when ask If I'm sure and when I change to another site and go back to the VPN Settings, nothing has changed.

2) Conduct system reboot or you may reboot the VPN service  , go to console option 6 select option 2 and enter

- a reboot of the device didn't change the above problem

3) Check of the user have SSL VPN policy applied . 

- SSL VPN policy is applied - the downloads are displayed in the user portal, but nothing happens when I try to download the file

4)re-generate the certificate which the SSL VPN is using in the SSL VPN settings. 

- I regenerated the certificate and additionally tried to use my startssl Certificate - didn't change anything

Seems like similar issue I had.

Did you try solution in:

https://community.sophos.com/products/xg-firewall/f/vpn/82924/portal-can-t-download-sslvpn-client/311267

Problem is solved, after I started a new configuration from scratch up ... no Idea what went wrong on the first Trial.

Thanks for your help!