Client Isolation not working on XG Home Firewall with AP55

Hi RPR84,

Restart the SSiD, any help with that?

Thanks

Disable and enable the SSiD do not solve the problem...

Hi,

I need to test that meanwhile, I have a question; are the clients connected to the AP in the same zone and similar band?

Configure them on a similar Band, if they are already configured on a similar zone then, configure the band on 2.4 GHz.

Doest that help.

Thanks

Hi RPR84,

Client Isolation works on my end for the clients connected to a Guest SSiD on a separate zone. Is the AP directly connected to the XG or to an intermediate switch?

Thanks

Clients where connected to the same AccessPoint. Both devices connect to the 5GHz radio.

I will test further and let know the results.

I've install the firmware 16.05.1 MR-1 and problems with client isolation are not fixed.

I've tested further with the following results:

• In first place the SSID was configured with 2,4 and 5GHz signal. Client isolation was not working (clients where connected to the same AP and using 5GHz signal);
• When I configure the SSID only with 2,4GHz, client isolation works fine!
• When I configure the SSID only with 5GHz, client isolation works fine!
• When I configure the SSID again with 2,4 and 5GHz, client isolation doesn't work.

I configure the Guest SSID only with 2,4GHz and enable client isolation. For now this is an acceptable workaround. But I think it is desirable that client isolation works also when 2,4 and 5GHz signals are configured.

Rpr84,

Thanks for sharing your experience.

Can you open a ticket with support?

Thanks

Hi RPR84,

I already suggested this in my previous post. I would like to know if you can raise it to support and get it checked. The feature works at my end which is tested and confirmed.

Thanks

@Iferrara: I'm using this in a home configuration with home license. Is it possible to create a ticket for home-users?

@sachingurung: Your suggestion was for me the trigger to test it with a single band type configuration. Thank you!

Unfortunately not. Home version does not allow to create a ticket.

sachingurung is there a way to assist RPR84 ?

He bought the AP55 and in some way we should be able to contact him to check its config.

Thanks to all!

Unfortunately not. Home version does not allow to create a ticket.

sachingurung is there a way to assist RPR84 ?

He bought the AP55 and in some way we should be able to contact him to check its config.

Thanks to all!

Hi lferrara,

I have configure the firewall and access points for my fathers home network. So for this environment it is a acceptable workaround to configure only 2,4GHz band for the guest network. But I thought when it is a bug, its maybe interested for Sophos for bug fixing in next version.

Yes! This is the rigth Spirit.

At the moment Sophos developers and engineers come here to see possible issue that many users are facing and they investigate.

Let's see if sachingurung can give you an hand.

Regards

Hi Luk,

I am in a discussion over this matter. If a customer has bought AP and using it with a home version of our firewall then, they should have right to get support for issues associated with APs. The only thing mandatory is to have the AP within the warranty period. 

Thanks