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iOS client disconnected immediately when device go to standby

Hello,

I'm currently facing a problem with the iOS Client connected to V16 Sophos XG : when I'm using the authentication Agent to login, it is only working when the device is awake. As soon as it is going to standby, the client is disconnected and the device does not have access to internet anymore. This is very annoying especially for background application like software update or email.

Login through the ios web browser does not exhibit this kind of problem, the client stay connected when the device is going to standby.

On Android platform, the client is not disconnected when going to standby.

Is it a setting for this? Or is it a bug ?



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  • Philippe,

    are you saving the password inside the network agent?

  • Philippe,

    can you connect to XG and type the following command?

    • service access_server:debug -ds nosync

    and then:

    tail -f /var/log/access_server.log

    Post the output while your mobile goes to standby. 

    then run again the "service access_server:debug -ds nosync" command to stop debugging.

    Thanks

  • Hello
    I'm sorry but there are no log files actually
    :
    SFVH_VM01_SFOS 16.01.2# service access_server:debug -ds nosync                                      
    200 OK                                                                                              
    SFVH_VM01_SFOS 16.01.2# tail -f /var/log/access_server.log                                          
    tail: can't open '/var/log/access_server.log': No such file or directory                            
    tail: no files                                                                                     
    SFVH_VM01_SFOS 16.01.2# service access_server:debug -ds nosync                                      
    200 OK                                                                                              
    SFVH_VM01_SFOS 16.01.2# tail -f /var/log/access_server.log                                          
    tail: can't open '/var/log/access_server.log': No such file or directory                            
    tail: no files                                                                                      
    SFVH_VM01_SFOS 16.01.2# 
       

    Let me know if I can run another command

    Regards



Reply
  • Hello
    I'm sorry but there are no log files actually
    :
    SFVH_VM01_SFOS 16.01.2# service access_server:debug -ds nosync                                      
    200 OK                                                                                              
    SFVH_VM01_SFOS 16.01.2# tail -f /var/log/access_server.log                                          
    tail: can't open '/var/log/access_server.log': No such file or directory                            
    tail: no files                                                                                     
    SFVH_VM01_SFOS 16.01.2# service access_server:debug -ds nosync                                      
    200 OK                                                                                              
    SFVH_VM01_SFOS 16.01.2# tail -f /var/log/access_server.log                                          
    tail: can't open '/var/log/access_server.log': No such file or directory                            
    tail: no files                                                                                      
    SFVH_VM01_SFOS 16.01.2# 
       

    Let me know if I can run another command

    Regards



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