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Onedrive download not working

Giles Wright

Using new 16.02 version XG firewall with https decryption & scanning enabled (bridge or gateway mode no difference)

Onedrive uploads files successfully.... But cannot successfully complete any downloads....

Have tried excepting the network storage category from https decryption & scanning - no joy

Have tried excepting the list of URLs given in another post* from https decryption & scanning - no joy

*list as follows:

^skyapi\.live\.net
^.*(storage|skydrive|shared|onedrive)\.live\.com
^.*\.mesh\.com
^.*\.storage\.msn\.com
^.*\.wns\.windows\.com
^p\.sfx\.ms
^9t57ha\.by3301\.livefilestore

and additionally

^([A-Za-z0-9.-]*\.)?livefilestore\.com
^([A-Za-z0-9.-]*\.)?bay-m\.hotmail\.com
^.*\.onedrive.com

But nothing works & I'm really frustrated by this. All else is Ok, so I know I have imported the security certificates successfully...

Any help would be really appreciated as my only solution at the moment is to hook my comp up to a VPN - tunneling past, & thus loosing all the benefit of, having the firewall appliance..!



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  • 0

    Giles,

    is the micro-app scanning enabled?

    Where did you put those URL exceptions?

    What do you see from Web and Application log?

    Thanks

  • 0 in reply to lferrara

    Thankyou lferrara

    Embarressing! I don't know how to switch on microapp discovery..!!
    I'm quite new to this, sorry!
    Please educate me!

    Exceptions list went into:
    Protect --> Web --> Exceptions --> [add exception] "Onedrive" --> Matching URLs...

    Can see nothing in logs that gives me any particular clues... Nothing being obviously blocked.
    Oddly, Onedrive traffic is labeled as Skydrive File Download & Windows Live Website
    AND
    the traffic is excessive dowloads by Onedrive repeatedly attempting, but failing to complete downloading...

    Onedrive appears to get the files - but then can't confirm them properly (or something!), so they don't appear in folder & Onedrive starts downloading same files/folders again...

    Thanks again for any help solving this...

  • 0 in reply to Giles Wright

    Giles,

    you can disable micro-app from CLI:

    system application_classification microapp-discovery show (to see the configuration) and off at the end to turn the microapp-discovery off.

    You can access the cli using a putty client or any ssh client and choose the option 4.

    Also from the same command line, type drop-packet capture "host x.x.x.x" where x.x.x.x is your Computer IP, try to use onedrive and then post the output.

    Thanks

  • 0 in reply to lferrara

    disabled microapp discovery so:

    console> system application_classification microapp-discovery off                                   
    console> system application_classification microapp-discovery show                                  
    off
    console>

    but am struggling with your 2nd instruction...

    console> drop-packet capture "host 172.16.16.18"
    % Error: Unknown Parameter 'host 172.16.16.18'
    console> drop-packet capture 172.16.16.18
    % Error: Unknown Parameter '172.16.16.18'
    console> drop-packet capture "172.16.16.18"
    % Error: Unknown Parameter '172.16.16.18'
    console> drop-packet capture host 172.16.16.18
    % Error: Unknown Parameter 'host'
    console>

    ...as you can see - I'm not getting far with that command

     
  • 0 in reply to Giles Wright

    Send me a PM and I will try to help you.

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