Dear Sir,
After upgrade to V16, XG can't block Line Messenger.
Although it shows block log on XG, but user can use Line as usually...

When I roll back V15, it works perfect.
Anyone know how to fix it?
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HI ShunzeLee,
Could you increase the packet size limitation of the IPS to 100 from default 8 from console .
In console > set ips maxpkts 100
If it did not work then enable Micro App discovery and check the issue again
Thanks and regards
Aditya Patel
Regards,
Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Hi ShunzeLee,
Well to diagnose the issue , Check if the settings mentioned works for you . IF it does not you may open a Service request and shall guide you further.
Thanks and Regards
Aditya Patel
Regards,
Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
HI ShunzeLee,
Thank you for an update , I would request you to open a service request review the issue in person by our engineers and you may share your service request along with the link to this thread for reference .
Thanks and regards
Aditya Patel
Regards,
Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
HI ShunzeLee,
Thank you for an update , I would request you to open a service request review the issue in person by our engineers and you may share your service request along with the link to this thread for reference .
Thanks and regards
Aditya Patel
Regards,
Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.