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Initial Boot, FIRMWARE LOADER, keyboard does not work.

Jon Gillies

I'm using the SW-SFOS_16.01.1-202.iso image.

Install when fine and not it is sitting at the "FIRMWARE LOADER (press <enter> to display a list of images)

I press <enter> and then see this:

List of available option

NO.  NAME

0   SFLoader

1 * 16_01_1202

Select(0,1,2):

I press 1 and no luck.  Nothing show up on the screen.  The <enter> key works so I don't understand what is going on.

Here is a screenshot: www.screencast.com/.../azQCg7nznS3



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  • 0

    John,

    once you have installed XG, it should load automatically without pressing any button. Maybe some parts of your HW is not recognized.

    Can you share your HW details?

    Motherboard or server model

    CPU

    RAM

    Disk and RAID Controller

    NICs model

    Thanks

  • 0

    Jon Gillies said:

    I'm using the SW-SFOS_16.01.1-202.iso image.

    Install when fine and not it is sitting at the "FIRMWARE LOADER (press <enter> to display a list of images)

    I press <enter> and then see this:

    List of available option

    NO.  NAME

    0   SFLoader

    1 * 16_01_1202

    Select(0,1,2):

    I press 1 and no luck.  Nothing show up on the screen.  The <enter> key works so I don't understand what is going on.

    Here is a screenshot: www.screencast.com/.../azQCg7nznS3

     

     

    Did you ever get this resolved?  I have the exact same problem after installing SW-SFOS_16.05.3_MR-3-183.iso  .  This is on a stock Dell Opti 390.  4G RAM, 250G WD drive.

     

    Installs, plays stupid music, reboot, asks for a firmware loader.  Enter works, but nothing else.

     

    Am trying again but with SW-SFOS_15.01.0-376.iso and if that works I will just uptodate the thing.

     

  • 0 in reply to TXGARobert@Home

    Same problem with the older image.  Waits for you to select a firmware loader.  Press enter and are shown a choice (0,1,2)  The 1 option has an asterisk by it indicating that is would be the default.  None of the number keys work.  Number line or pad.  Seems like the only keys that work are enter/return and CTRL-ALT-DEL.

     

    Went through the BIOS and turned off everything except the drive I need to boot.  Same thing.

     

    Any help would be appreciated.

  • 0 in reply to TXGARobert@Home

    Hi, 

    anyone ever get to the bottom of this please?

    I have exactly the same problem, just installed latest XG on a Vaio VGN-NW240F, keyboard is dead (apart from <ENTER> and <TAB> keys) as soon as it gets to the loader (but fine during successful installation).

    I read some people have worked around this by using a USB hub attached keyboard... sadly my USB hub went into the recycling about a year ago having not been used for >5 years :-(

    Anyone?

    cheers,

    Nico

  • 0 in reply to Niconico

    Hi,

    1/. the device is a  laptop with only one NIC.

    2/. the XG software does not come with drivers for the onboard display. keyboard etc.

    3/. Buy yourself a small PC with two NICs and then try to install the XG software.

    Ian

  • 0 in reply to rfcat_vk

    Hi Ian,

    many thanks for taking the time to reply, much appreciated, has saved me no doubt many hours of exasperation.

    I would ask that Sophos themselves be clearer in stating the hardware requirements on the homepage for the XG Free version:

    https://www.sophos.com/en-us/products/free-tools/sophos-xg-firewall-home-edition.aspx 

    Having taken them at their word "Intel compatible computer with dual network interfaces" I bought a new USB NIC for the Vaio so it had two gigabit NICs (both work fine under Win10) and duly took the time to download, install and attempt to run XG. Had I known that the Vaio would be a non-starter I would have of course not wasted my time and money. Fortunately I backed it up so I can put it back to Win10 Pro again relatively easily.

    I've googled for Sophos XG Free hardware requirements and found much activity on this forum, but what I am not finding is a consolidated list of hardware that is known to work satisfactorily; does such a resource exist please? Would be a help for XG newbies like me.

    with thanks & kind regards,

    Nico

     

  • 0 in reply to Niconico

    Hi Nico,

    the via will work fine if you install the a VM of some sort that will accept the second NIC even though it is a USB. USB NICs are not really supported. USB NICs are not really true NICs but require a USB driver to make them work and the range of drivers required is quite large and not used in the production versions of XG. If you want to test successfully then you can add a post advising of your success for future searches.

    If you continue using the laptop you will  need to connect a monitor and keyboard to setup the XG.

    Ian

  • 0 in reply to rfcat_vk

    I am using SW-17.5.12_MR-12-664, and stuck on the same issue.

  • 0 in reply to Gopinathan Parambil

    Hi,

    what hardware are are you using?

    Ian

  • 0 in reply to rfcat_vk

    Zotac CI319 nano

    I juggled with BIOS setting and finally it took the image and booted. I really don't know what made it to work.