Dwigth,

in order to access the XG web interface, you have to enter the IP addresse you configured during the installation/basic setup in this way:

https://xg_ip:4444 and proceed with the certificate warning.

If you did not change the IP, the default IP is 172.16.16.16

Thanks

I used https://172.16.16.16/, it says it can't be found and does not give me a certificate warning.  I used https://xg_ip:4444, it says server can't be found.  I tried it both with firefox and microsoft edge.

Dwight,

"XG_IP" must be the LAN IP you configured on your XG. By default the ip is 172.16.16.16 so the link will be: https://172.16.16.16:4444.

Make sure you have a computer configured with an IP in the same subnet. For example configure on your PC 172.16.16.1 where subnet is 255.255.255.0

Once there, connect the computer to PORT1 and you should be able to ping the ping from your computer and proceed with the configuration.

If your are not able to ping 172.16.16.16, change the port and connect the computer to all other firewall nics until you find the one that is pingable.

Thanks

My command prompt ipconfig shows

IPvd address ...10.1.106.154

Subnet Mask...255.255.255.0

Default Gateway...10.1.106.10

When I try to change the Subnet from 255.255.255.0 to "172.16.16.1" in the network and sharing center, as suggested it conflicts,  and won't accept it.  Do I need to enter the numbers in a different way?

Hi Dwight,

In your original post, you said when you configured your IPs and tried to access the XG you got a bad certificate, while using Chrome could you try again, and take screenshots of the page then open up the certificate. Could then screenshot what Chrome says about the cert issues then view the certificate and screenshot it's details  so we can see what the problems could be?

Emile

Here is the what the response was from Chrome.

This site can’t be reached

172.16.16.16 unexpectedly closed the connection.

Dwight,

once you have installed XG, did you change the default ip? If not, as I said you should be able to ping it from a pc in the same subnet.

Configure your PC with 172.16.16.17 subnet 255.255.255.0 with NO GATEWAY and try to ping 172.16.16.16.

Tried it on Chrome and Firefox and got this:

This site can’t be reached

172.16.16.16 unexpectedly closed the connection.

Tried it on Chrome and Firefox and got this:

This site can’t be reached

172.16.16.16 unexpectedly closed the connection.

Dwight,

install XG from scratch and one the installation is finished, connect a computer to a switch and the a cable from switch to XG first port using the information I gave to you in my last response. If you cannot ping the device, change the port and go on....until XG last port. Default ip is 172.16.16.16.

Installing XG from scratch is confusing to me. Usually I have some software on my computer that I can access.  There was no XG software on any of my office computers after the IT company installed them.  I have asked the IT company for software and manuals and they say they are all accessible on the internet.  They did give me the super administrator credentials, but that is all.  This IT company has been very difficult to deal with and I don't want to pay them a thin dime more for this.  I want to do this myself, but I have went to your website and have found no way to download/install anything from there.  They all say I have to access the CLI console, but when I do, you see where it has gotten me...nowhere.

You don't need any sw to install on your computer.you only need to know the ip of your XG and credentials. If they were changed to something that you do not know, then you need to connect a vga cable and keyboard, reboot the appliance and reset password to default and use the console to change the default ip. To reset the admin password use:

On Sophos website you can find both cli and administration guide.

Hi,

Set the network settings on your computer like:

Go to https://172.16.16.16:4444. If you still don't get the Management GUI then Ping 172.16.16.16 from the system and verify if the XG is reachable.

Also, do a tracert 172.16.16.16 in command prompt and post the output.

Thanks

C:\Windows\system32>ping 172.16.16.16

Pinging 172.16.16.16 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.


C:\Windows\system32>tracert 172.16.16.16

Tracing route to 172.16.16.16 over a maximum of 30 hops

  1     1 ms     1 ms    <1 ms  10.1.106.10
  2     9 ms     3 ms     5 ms  208.80.211.129
  3     5 ms     2 ms     2 ms  208.80.215.2
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6  63.147.73.169  reports: Destination net unreachable.

Trace complete.

C:\Windows\system32>https://172.16.16.16:4444

Can I link btw the computer and the firewall using just a USB to USB connection?

Also this showed up later-don't know if it helps

Ping statistics for 172.16.16.16:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Dwight,

I have sent you a PM, so I will try to help you in some way.

Thanks.

Dwight did not know how to reach the XG. XG was it's default gateway, so connecting to default gateway https://ip:4444 did the trick!