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Crashplan Connectivity Issues with XG 16

ReeceHockley

Since upgrading today to XG 16 (not beta) Crashplan hasn't been working.

It doesn't seem to connect.

I've checked the rules and the IP has no extra features turned on (Malware/Webpolicy) it's statically bypassed

I tried turning off IPS and no luck, also the firewall shows the traffic green (allowed) out?

 

So with this version Logging is improved which is great! So found out that It's an invalid traffic issue?

2016-10-11 11:02:55
Invalid Traffic
Denied
-
0
PortB
-
162.222.42.64 :TCP(443)

01001

Anyone could help me here with that? thank you!

Regards



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Parents
  • 0

    Hi All,

    If the steps provided here does not conclude a resolution then my suggestion is to contact support or ask your Sophos partner to raise a case with support on the issue and provide me the case#. 

    Thanks

  • 0 in reply to sachingurung

    sachingurung said:

    Hi All,

    If the steps provided here does not conclude a resolution then my suggestion is to contact support or ask your Sophos partner to raise a case with support on the issue and provide me the case#. 

    Thanks

     

     

    Seen as it's home edition I don't have that function.

    It tells me to come here and log the issue.

     

    The firewall firmware is clearly at fault here, reverted back to 15 not a problem everything working fine.

Reply
  • 0 in reply to sachingurung

    sachingurung said:

    Hi All,

    If the steps provided here does not conclude a resolution then my suggestion is to contact support or ask your Sophos partner to raise a case with support on the issue and provide me the case#. 

    Thanks

     

     

    Seen as it's home edition I don't have that function.

    It tells me to come here and log the issue.

     

    The firewall firmware is clearly at fault here, reverted back to 15 not a problem everything working fine.

Children
  • 0 in reply to ReeceHockley

    I am evaluating the XG16 and have unfortunately run into this issue with Crashplan Pro not connecting. In following things found on multiple threads regarding the same issue, I ended up creating a forwarding rule that now prevents me from accessing the admin page so I will have to reset the system and start over if I am to continue evaluating this solution. 

    In the logs I can see that my outbound traffic to central.crashplanpro.com is working fine, but my return traffic from the Crashplan servers is being dropped "invalid". The only off thing I noticed is that the traffic coming from Crashplan servers has the destination as the ip of the WAN interface of my XG16 for some reason rather than the ip of the host where Crashplan is running. Other traffic, which doesn't get dropped, doesn't do this; it gets sent to LAN ip of the host that requested it. 

    I really like the interface and potential of the XG16 but I cannot go without a backup of the data on this particular host. I will have to find an alternate firewall solution if there is no solution for this issue. I certainly cannot make the case to purchase the XG license or the endpoint software (which I really want to implement) if I cannot get the firewall to function correctly. 

    Any help would be fantastic and I am more than happy to try any settings to help get this figured out for good. -I have to go reset my system first though.