How to set up traffic shaping / QoS in Sophos XG for VoIP and general use

Question

I'm trying to figure out how to best implement traffic shaping / QoS in Sophos XG. 
 My connection is 20 Mbps down / 4 Mbps up. Currently, with no QoS rules set, if I do a speed test (maxing my Internet connection, obviously), my ping times go from 15 ms to 500ms. I've noticed the same thing if I'm uploading large files. So I think my first priority would be to have something in place where the Internet won't be crippled for everybody if I'm uploading or downloading a large file. 
 As far as other services, we use VoIP and occasionally videoconferencing (Skype and H323), so I would like those to be high priority and unaffected by other traffic.. 
 I'm a little unclear on how QoS works within Sophos XG. If anybody can give me some guidance or suggestions on how to specifically set things up for my situation, I would really appreciate it! 
 Thanks for your time!

Leon.Friend · Answer

The first thing you need to do is configure your global bandwidth limitations under System > System Services > Traffic Shaping Settings 
 - note: this setting is in KBps, the general recommendation is that you add your upstream + downstream rates and then subtract a small percentage to allow for administrative overheads (often 5 or 10 percent) 
 Secondly, you need to decide on your strategy for shaping traffic as you can do this at the application level, web category level, user/group level or firewall rule level. 
 the following discussion goes through how to create a traffic shaping policy for GoToMeeting, it should be sufficient to get you started ( https://community.sophos.com/products/xg-firewall/f/125/t/75148 )

lferrara · Answer

Christopher, 
 Download/upload settings are missing. 
 Vote the feature request here: