Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • +2 person also asked this people also asked this
  • Locked Locked
  • Replies 6 replies
  • Subscribers 31 subscribers
  • Views 40543 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cannot access port 4444 Admin Portal

peterforbes

Hi,

I am able to access the User Portal via https://172.16.16.16 but https://172.16.16.16:4444 simply times out, taking too long to respond.

What would cause this ?

Thanks,

Peter



This thread was automatically locked due to age.
Parents
  • 0

    Hi Peter,

    Did you made any change in the device access options. If not, this is related to backend services responsible for the GUI. Take SSH to XG and go to option 5. Device Management > 3. Advance Shell. Type:

    cd /log

    services tomcat:restart -ds nosync.

    Hope that helps.

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hi Sachin,

    I'm having a similar issue ,unable to access admin console from outside network ,using Sophos DynDNS ,  port 443 works fine for User Portal, but :4444 just times out

     

    Have done the commands you had mentioned on the post , but still no luck

     

    Appreciate any assistance

    Regards

    Raju George

Reply
  • 0 in reply to sachingurung

    Hi Sachin,

    I'm having a similar issue ,unable to access admin console from outside network ,using Sophos DynDNS ,  port 443 works fine for User Portal, but :4444 just times out

     

    Have done the commands you had mentioned on the post , but still no luck

     

    Appreciate any assistance

    Regards

    Raju George

Children
No Data
Unfiltered HTML