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Add AP15 to XG-Firewall does not work

MaxKast

Hi, i have a problem.

I use SFVH (SFOS 15.01.0 MR-2) with home licence on a shuttle barebone. Bevor i use UTM with home license and 2 AP15 - this runs fine.

Now i changed to the XG and the AP15 are gone.

In the dashboard i could see 2 pending Wireless APs. After clicking i  landed in the section "Protection > Wireless Protection > Access Points". There i could see in the section "Pending Access Points" the text "Loading..." and nothing happens.

I don't use "Bridge to VLAN", but "Bridge to AP LAN". The frequency band is 2.4GHz.

The DHCP of the XG give booth APs a correct IP.

Booth APs are ping-able.

I made a new "Access Point Group" and could add both APs as new items.

Now i need to accept the APs. But it is not possible, because of the running "Loading...".

I need help please!

How could i use my AP15 with XG?

greetings Max



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  • 0

    Hi all,

    I managed to solve my issue with the AP15 not showing up on XG.  I'm posting this here in the hopes it may help someone in the future.

    I upgraded my XG from MR2 to MR3 hoping this would solve the issue, but it did nothing to help. I logged a support call with Sophos and they diagnosed the AP as having a corrupt firmware and would replace it. Ok that is fine, but I thought that doesn't sound right. The AP was working fine on UTM 9.3 and then suddenly not on SFOS 15. I moved the AP back to UTM 9.3 and it worked as before. I figured I'd have a look in the backend of the SFOS software and see if anything obvious shows up. After a quick look around, I managed to find what I thought might be the issue. Turns out it was and now my AP15 is working as expected.

    Here are the steps I used.  Beware as you can cause all kinds of damage by using the wrong commands in the advanced shell feature of the firewall.  In these instructions 15.01.0 MR-3# is the shell prompt.

    1. SSH into the the XG firewall

    2. Select 5. Device Management

    3. Select 3. Advanced Shell  (This will drop you to a linux shell in the /tmp directory)

    4. 15.01.0 MR-3#  cd  awed  (change to the awed directory)

    5. 15.01.0 MR-3# ls  (show the directory contents)

    6. In this directory you should see 2 files matching the Serial Number of of your APs. The 2 files will have an .ap and a .apcfg extension.

    7. 15.01.0 MR-3# rm <APSerialNumber>.ap*   (This will remove the configuration for the access point)

    8. Within the XG appliance  admin interface you should now see the AP as a pending access point.

    9. 15.01.0 MR-3# exit 

    Hopefully this helps somebody out and can save a lot of frustration.

    Cheers,

    Matt.

  • 0 in reply to hucmat

    Hi hucmat,

    thanks! It helped me a lot after searching a long time for a reason why AP15 doesn´t get a DHCP-address.

    Deleting the AP via console (and deleting it in webfrontend) helped. It now get´s an IP in my management vlan.

    Thanks again

    Christian

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