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Add AP15 to XG-Firewall does not work

MaxKast

Hi, i have a problem.

I use SFVH (SFOS 15.01.0 MR-2) with home licence on a shuttle barebone. Bevor i use UTM with home license and 2 AP15 - this runs fine.

Now i changed to the XG and the AP15 are gone.

In the dashboard i could see 2 pending Wireless APs. After clicking i  landed in the section "Protection > Wireless Protection > Access Points". There i could see in the section "Pending Access Points" the text "Loading..." and nothing happens.

I don't use "Bridge to VLAN", but "Bridge to AP LAN". The frequency band is 2.4GHz.

The DHCP of the XG give booth APs a correct IP.

Booth APs are ping-able.

I made a new "Access Point Group" and could add both APs as new items.

Now i need to accept the APs. But it is not possible, because of the running "Loading...".

I need help please!

How could i use my AP15 with XG?

greetings Max



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  • 0

    Max,

    contact the Sophos Support. It is a know bug.

    Thanks.

  • 0 in reply to lferrara

    Luk,

    it is not possible to open a ticket for home users.

    So i need to find a solution to fix the problem without the technical support from Sophos.

    I need help, please!

    Greetings Max

  • 0 in reply to MaxKast

    Max,

    as I know in order to fix the issue, the support will edit the DB and get the AP available inside the Web GUI. I agree with you that they should release a proper fix or post a thread where they explain how to fix the issue using CLI.

    Here there are Admins that try Sophos XG before deploying it to production and with version 15, at the moment, this product needs big improvements.
    I saw the AP issue on other threads. In my case, my Av Engines are not updating since 7th of May and there is not a fix. I have to format the XG, which is not very professional (even if I am using it at home). Why do I need to format a device if it is not my fault?

    Unbelievable!

Reply
  • 0 in reply to MaxKast

    Max,

    as I know in order to fix the issue, the support will edit the DB and get the AP available inside the Web GUI. I agree with you that they should release a proper fix or post a thread where they explain how to fix the issue using CLI.

    Here there are Admins that try Sophos XG before deploying it to production and with version 15, at the moment, this product needs big improvements.
    I saw the AP issue on other threads. In my case, my Av Engines are not updating since 7th of May and there is not a fix. I have to format the XG, which is not very professional (even if I am using it at home). Why do I need to format a device if it is not my fault?

    Unbelievable!

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