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AV Service Stopped !

Today every thing was working fine . and suddenly AV service Stopped and due to that all Web site stopped loading . i had to turn off the scan for http. i tried many times to start the service and it always stop same time .

is there any logs i can see why services stop working , because i had similar issue before for webProxy . and it didnot get solve untill i reinstall the FW .

nothing changed in the rules no update nothing .



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  • Hi,

    SSH to XG and go to option  5. Device Management > 3. Advanced Shell.

    Run the command: mv /content/u2d/pattern /content/u2d/pattern.org
    This will rename the pattern file to pattern.org. Now update the pattern files with the GUI using System > Administration > Updates. Give the firewall some time to succeed the update process.

    Hope that helps.

  • Nop that didnot help

    the AV service still not working

    2016-05-22 11:42:03 :[ERROR] 0 toddler_oem_sophos: unable to load virus data [0x80040220].
    2016-05-22 11:42:04 :[INFO]  0 release: notification object refCount: 0
    2016-05-22 11:42:04 :[ERROR] 0 infant_oem_sophos: toddler_oem_sophos() failed, can't continue
    2016-05-22 11:42:04 :[INFO]  0 infant_oem_sophos: Processing DLP
    2016-05-22 11:42:05 :[ERROR] 0 toddler: Unable to initialize SOPHOS
    2016-05-22 11:42:05 :[INFO]  0 toddler: Processing oem AVIRA
    2016-05-22 11:42:05 :[INFO]  0 infant_oem_avira: parsing '/cfs/proxy/av/avira.conf'
    2016-05-22 11:42:05 :[INFO]  0 infant_oem_avira: Validating config
    2016-05-22 11:42:05 :[INFO]  0 initialize_savapi_handle: Unable to dlopen savapi
    2016-05-22 11:42:05 :[INFO]  0 initialize_savapi_handle: /sdisk/savapi/libsavapi3.so: cannot open shared object file: No such file or directory

  • Hi,

    Please post u2d.log, up2date_av.log.

    Thanks

  • gpg: Signature made Sat May 21 15:45:16 2016 AST using RSA key ID 6A20EB0B
    gpg: NOTE: trustdb not writable
    gpg: Good signature from "Sophos Up2Date Server <updates@sophos.com>"
    Tue May 24 08:58:58 2016 Download for file avira_1.00_1.0.14514_full.tar.gz.gpg passed integrity and gpg checks
    Tue May 24 08:59:21 2016 Either FILE or MSID received in U2DVERSION is blank, avira_14514.tar.gz,
    Tue May 24 08:59:21 2016 Current avira patterns are at /content/avira_1.00/1.0.001
    Tue May 24 08:59:21 2016 New updated  patterns are now at /content/avira_1.00/1.0.14514
    Tue May 24 08:59:39 2016 Callback u2d_pt_installed failed for avira, version = 1.0.14514.
    Tue May 24 08:59:39 2016 Setting status 'fail' in DB and reverting link for avira to old version = 1.0.001.
    Tue May 24 08:59:39 2016 avira patterns are again at /content/avira_1.00/1.0.001

    2016-05-23 09:02:29 PM: AVD not running, New savapi full update Failed
    2016-05-23 09:03:10 PM: Got the lock for updating savi (savi_9180.tar.gz)
    2016-05-23 09:03:14 PM:Installing Full sophos update
    2016-05-23 09:03:15 PM: AVD not runnning, New savi full update Failed
    2016-05-24 08:55:45 AM: Got the lock for updating savi (savi_9180.tar.gz)
    2016-05-24 08:55:58 AM:Installing Full sophos update
    2016-05-24 08:55:58 AM: AVD not runnning, New savi full update Failed
    2016-05-24 08:59:22 AM: Got the lock for updating avira (avira_14514.tar.gz)
    2016-05-24 08:59:39 AM: Installing full update (avira)
    2016-05-24 08:59:39 AM: AVD not running, New savapi full update Failed

  • Hi,

    Take SSH to XG and go to option 5. Device management> 3.Advance Shell. Run the commands:

    rm -rf /var/savapi

    service antivirus:restart -ds nosync

    Once done, on the GUI navigate through System > Diagnostics > Services and update Anti Virus manually. 

    Hope that helps :) 

  • Worked here also . :)

    Thanks

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