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AV Service Stopped !

MoMx

Today every thing was working fine . and suddenly AV service Stopped and due to that all Web site stopped loading . i had to turn off the scan for http. i tried many times to start the service and it always stop same time .

is there any logs i can see why services stop working , because i had similar issue before for webProxy . and it didnot get solve untill i reinstall the FW .

nothing changed in the rules no update nothing .



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  • 0

    Momx,

    have a look at this thread:

    https://community.sophos.com/products/xg-firewall/f/46/p/76991/296182#296182

    I am having the same issue. Both AV are not updating from 7th of May.

  • 0 in reply to lferrara

    Thanks lferrara

    here is my logs  ( the AVD.log

    2016-05-19 08:47:44 :[ERROR] 0 toddler_oem_sophos: unable to load virus data [0x80040220].
    2016-05-19 08:47:44 :[INFO]  0 release: notification object refCount: 0
    2016-05-19 08:47:44 :[ERROR] 0 infant_oem_sophos: toddler_oem_sophos() failed, can't continue
    2016-05-19 08:47:44 :[INFO]  0 infant_oem_sophos: Processing DLP
    2016-05-19 08:47:45 :[ERROR] 0 toddler: Unable to initialize SOPHOS
    2016-05-19 08:47:45 :[INFO]  0 toddler: Processing oem AVIRA
    2016-05-19 08:47:45 :[INFO]  0 infant_oem_avira: parsing '/cfs/proxy/av/avira.conf'
    2016-05-19 08:47:45 :[INFO]  0 infant_oem_avira: Validating config
    2016-05-19 08:47:45 :[INFO]  0 initialize_savapi_handle: Unable to dlopen savapi
    2016-05-19 08:47:45 :[INFO]  0 initialize_savapi_handle: /sdisk/savapi/libsavapi3.so: cannot open shared object file: No such file or directory

    still service not starting .

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  • 0 in reply to lferrara

    Thanks lferrara

    here is my logs  ( the AVD.log

    2016-05-19 08:47:44 :[ERROR] 0 toddler_oem_sophos: unable to load virus data [0x80040220].
    2016-05-19 08:47:44 :[INFO]  0 release: notification object refCount: 0
    2016-05-19 08:47:44 :[ERROR] 0 infant_oem_sophos: toddler_oem_sophos() failed, can't continue
    2016-05-19 08:47:44 :[INFO]  0 infant_oem_sophos: Processing DLP
    2016-05-19 08:47:45 :[ERROR] 0 toddler: Unable to initialize SOPHOS
    2016-05-19 08:47:45 :[INFO]  0 toddler: Processing oem AVIRA
    2016-05-19 08:47:45 :[INFO]  0 infant_oem_avira: parsing '/cfs/proxy/av/avira.conf'
    2016-05-19 08:47:45 :[INFO]  0 infant_oem_avira: Validating config
    2016-05-19 08:47:45 :[INFO]  0 initialize_savapi_handle: Unable to dlopen savapi
    2016-05-19 08:47:45 :[INFO]  0 initialize_savapi_handle: /sdisk/savapi/libsavapi3.so: cannot open shared object file: No such file or directory

    still service not starting .

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