Can't register Sophos Security heartbeat

Question

Yes my password is correct. Yes I've double, triple checked it. Yes I've changed it. Yes I've logged into the cloud and confirmed it's correct. Yes another device connects to it. But do you think I can get the XG firewall to stop telling me, 'Unable to Register, check your password'? No. Any ideas anyone? I did try guessing if there was a firewall rule required or something but tests don't seem to have worked. 
 Any help would be appreciated. Perhaps it's just not available on home licence, in which case this should be made clear and preferably the option should be taken away. 
 
 Thanks,

lferrara · Answer

Quentin, 
 XG Heartbeat works only with Sophos Cloud Endpoint Protection Advanced or Sophos Cloud Enduser Protection. Home is not supported. 
 Here the Datasheet and supported Endpoint version: 
 https://www.sophos.com/en-us/medialibrary/PDFs/factsheets/sophos-security-heartbeat_dsna.pdf?la=en

HuberChristian · Answer

I had this several time in Demo and Educational Lab- Environments. There, the reason was because of the localisation of our Sophos Central Account. We often had troubles if Sophos Central Account was set-up to use Datacenters Germany or Ireland. For our Education Labs, we just created a new Trial Central Account, and solved the Problem that way. 
 Maybe for you to drill down this problem, a quick view in /log/hbtrust.log on CLI could be helpful to find the issue.

lferrara · Answer

Ben, 
 you have to contact Sophos. We cannot help on this issue here. It is more a license/account issue. 
 Regards