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Live users - wrong data

lferrara

I was away from my home and the printer was turn off since Monday and I came back at home toady and as Live Users I see 2 Live Users: printer and my account.

The report is reporting wrong information. The printer is still turned off.



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  • 0

    Hi Luk,

    Clientless User(s) is always active and shown in Live User page. If you change the status their status to inactive, they will be removed from the Live user page. To do that, navigate through System > Current Activity > Live Users> Select the user and change the status. PFA screenshot:

    Thanks

  • 0 in reply to sachingurung

    Sachin,

    thank you for your answer. So why they are called "Live Users" if they are not live users at all.

    In my case, the printer is turned off from Monday but for XG is still connected. If XG tracks live users when they connect (also my printer does not use Internet at all) should track even when a user is not connected anymore (pinging the device each minute, check a port, a url).

  • 0 in reply to lferrara

    Really should be called activated addresses. I an issue with reporting on clientless users, how do you get 0.5 of a user?

    The same clientless users have been active for months, but do not carry traffic every day.

  • 0 in reply to IanMorehouse

    IanMorehouse said:

    Really should be called activated addresses. I an issue with reporting on clientless users, how do you get 0.5 of a user?

    The same clientless users have been active for months, but do not carry traffic every day.

    Ian,

    I am having the same behavior. 0 Kb and users is stil "live". Answers from Sophos?

  • 0 in reply to lferrara

    Hi All,

    Clientless users are the users who can bypass the client login to access the Internet and are managed by the device itself. A clientless user can be found on the Live User page because, a client-less user is always connected and will be configured for devices which cannot authenticate on the network and requires to be live all the time, for eg: printers, VoIP box. Alongside, the traffic report for clientless user will be based on the usage, it has no realtion if the user is active and live since a month.

    Thanks

  • 0 in reply to sachingurung

    Thank you Sachin. Does it gonna change with next release?

    "Live users" maybe is not the proper word to use. We have to explain this to customers all the time!

    Luk

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