Sophos stucks on Downloading

Question

Hi All, 
 since yesterday my Sophos AV is not updating anymore. From /var/tslog/up2date_av.log the last events I see are: 
 
 2016-05-07 03:46:47 PM: savapi inc update...still looping 2016-05-07 03:46:49 PM: savapi inc update...still looping 2016-05-07 03:46:51 PM: savapi inc update...still looping 2016-05-07 03:46:53 PM: savapi inc update...still looping 2016-05-07 03:46:55 PM: savapi inc update...still looping 2016-05-07 03:46:57 PM: savapi inc update...still looping 2016-05-07 03:46:59 PM: savapi inc update...still looping 2016-05-07 03:47:02 PM: savapi inc update...still looping 2016-05-07 03:47:04 PM: savapi inc update...still looping 2016-05-07 03:47:06 PM: New savapi inc udate successfully done 
 Clicking on "update pattern now" does not change the up2date_av.log file at all. 
 Anyone is experiencing this issue? 
 Thanks.

sachingurung · Accepted Answer

Hi Luk, 
 This instance is a known bug NC-8005 and resolution is targeted with the next release. 
 Thanks

sachingurung · Answer

Hi All, 
 A resolution to this question is posted on another thread, please refer : https://community.sophos.com/products/xg-firewall/f/129/p/77229/297105#297105 . 
 Thanks

sachingurung · Answer

Hi Luk, 
 Can you check it by navigating through system> system services> malware protection. 
 
 Thanks

TonyGrove · Answer

I have found a post on here https://community.sophos.com/products/xg-firewall/f/46/t/73626#pi394=3 
 posted by dempie, this has fixed my issues, it may sort yours out too. 
 this uses the console. 
 "In Main Menu choose: 5. Device Management Then 3. Advanced Shell. On command prompt type this command: mv /content/u2d/pattern /content/u2d/pattern.org This will rename the pattern file to pattern.org. Now update the pattern files with the GUI using System > Administration > Updates . Give the firewall some time to succeed the update process. Hope this helps. Best Regards."