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Lost subscription time when i renewed my license

KennethHolmqvist

Hi.

I have an SG105 which i have upgraded to XG and converted my license. My UTM license was going to expire the 25th of June this year, so i bought a 1 year subscription for XG and applied the key and thought it would be added to the remaining subscription time.. This is not the case.. so now my subscription is going to expire the 5th of April 2017 instead of 25th of June 2017... [:@]

Why is that?? The UTM just added the subscription to the remaining time of your current subscription. [U]



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    Hi Kenneth,

    I have reviewed the case notes that from the call you raised with Sophos and see that it was mostly resolved. However, I noticed an outstanding issue that I have now fixed, so your expiry date is now 25 June 2017 - this will be visible on the appliance Subscriptions screen after the next license sync. 

    Paul

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  • 0

    Hi Kenneth,

    I have reviewed the case notes that from the call you raised with Sophos and see that it was mostly resolved. However, I noticed an outstanding issue that I have now fixed, so your expiry date is now 25 June 2017 - this will be visible on the appliance Subscriptions screen after the next license sync. 

    Paul

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