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Cannot get SSL client VPN to connect and no logs to help

CMR

I have set up a client based SSL VPN on our XG pair but I cannot get it to connect.

I have tried with the appliance certificate and a genuine public one we have installed

I have tried UDP and TCP

I have tried Windows 7 client and Windows 10 client

I can download the client and/or the config from the user portal and it installs fine, when I try to connect, the traffic light goes yellow for about 30 seconds but then fails.  If I click to look at the log file it asks me if I want to create one.  On the XG I can see the clientless connections in the log but nothing for the client VPN.

The config contains the correct public IP addresses for the XG in it so looks sort of okay.

Any ideas what to try next?

Cheers,

Charles



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    I ran into this same issue today.  Apparently it doesn't work if you use anything other than the Appliance certificate?  I switched to a legitimate 3rd party issued certificate and I get nothing, after about 30 seconds it tells me it failed and no debug logs are recorded.  If I change to the appliance certificate, it connects fine and debug logs are recorded. 

     

    Is this a known issue with Sophos? 

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  • 0

    I ran into this same issue today.  Apparently it doesn't work if you use anything other than the Appliance certificate?  I switched to a legitimate 3rd party issued certificate and I get nothing, after about 30 seconds it tells me it failed and no debug logs are recorded.  If I change to the appliance certificate, it connects fine and debug logs are recorded. 

     

    Is this a known issue with Sophos? 

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